Open Monday-Friday 8am - 5pm, Foust Hall
  ph: (989) 774-6599 TDD: (989) 774-3055
  Questions/Suggestions: healthservices@cmich.edu
  For Appointments: (989) 774-5693
  For after hours emergencies, call 911 for
   ambulance/CMU Police assistance

	Image - Promote awareness of the existence, location and array of services available to CMU students, parents, and other authorized users
	Financial Stability - Achieve financial stability by securing additional revenue streams to allow UHS to recruit and retain high quality staff
	Facility - Develop a location that is attractive to our patients, efficient, effective and incorporates all elements of University Health Services
	Collaboration - Promote a collaborative environment with the community at large
	Communication - Create an environment where communication is timely, accurate and confidential, with exchange of information to patients, employees and the community
	Services - Provide high quality and community-focused health care services

Our Patients
	Are the primary focus of our efforts
	Are respected and valued as unique individuals with rights and responsibilities
	Have the potential to affect positive change in their health status
Our Programs and Services
	Are based on meeting the developmental, learning, and support needs of CMU students and other authorized users in health-related matters
	Are developed, delivered, and assessed with maximum effectiveness, efficiency, collaboration, and creativity
Our Staff
	Are the source of our synergy and our effectiveness
	Consists of competent, committed, compassionate health professionals
	Treat each other and those we serve with respect, appreciation, and caring
	Share responsibility for the achievement of our desired outcomes and the University’s mission
	Are committed to excellence, learning, growth, teamwork, and continuous improvement
	Respect the privacy and security of protected health information
Our Conduct
	Demonstrates an appreciation of and respect for the diversity of humanity
	Makes a positive difference for others
	Demonstrates trust, optimism, genuine caring, and follows the highest principles of ethics
	Allows constructive confrontation of weaknesses, encourages self-improvement and celebration of successes

Rights of Patients
Central Michigan University Health Services recognizes the basic human rights of patients and encourages patients to assume responsibility for their own welfare. University Health Services includes the following characteristics:

	Patients are treated with respect, consideration and dignity.
	Patients have a right to competent, humane treatment with appropriate respect for their opinions and beliefs in the process of receiving care.
	Patients are provided with appropriate privacy, including protection from access to their confidential information by faculty, staff or others who are not responsible for their direct health care.
	Patient disclosures and records are treated confidentially. Patients have the authority to approve or refuse their release in compliance with applicable state and federal laws. Medical records will not be released without the patient’s signed permission, except as required by law.
	Patients have the right to know when their care would include experimental research and to refuse participation.
	Patients have the right to know the identity and professional title of those providing their care.
	Patients have the right to select the clinician of their choice and to change primary or specialty health care providers when other providers are available.
	Patients are provided to the degree known, with information concerning their diagnosis, treatment and prognosis. When concern for a patient’s health makes it inadvisable to give such information, it is provided to a person delegated by the patient.
	Patients have a right to competent, humane treatment with appropriate respect for their opinions and beliefs in the process of receiving care. Patients are given the opportunity to participate in decisions regarding their health care.
	Patients have the right to be given a comprehensive explanation of the need for, and alternatives to, being referred or transferred to another healthcare facility if it is medically appropriate.
	Patients have the right to refuse treatment to the extent permitted by law and to be informed of the potential consequences of such actions.
	Patients have the right to receive an explanation of any charges incurred at Health Services.

Responsibilities of Patients
University Health Services requires that patients participate as active partners in the health care team. This means that:

	Patients are responsible for being considerate of the rights of other patients, Health Services staff, and for University property.
	Patients are responsible for making an appointment whenever possible and for arriving on time.
	Patients are responsible for canceling an appointment as soon as possible if unable to keep it so that another patient may use the time.
	Patients are responsible for giving the health care provider full and complete information on their health status and for cooperating in treatment planning and follow-up.
	Patients are responsible for knowing the name(s) of the medications they take, as well as their purposes, common side effects, and prescribed doses.
	Patients are responsible for asking sufficient questions of the health care provider and for making use of available information and education concerning their own health.
	Patients are responsible for informing their health care provider in a timely manner about changes in their health or any unexpected complications that may occur during treatment.
	Patients are responsible for using identified methods of expressing concerns and making suggestions, whenever indicated, rather than remaining silent, in order to assist Health Services in improving the quality of health care and health education services. Those methods include Patient Satisfaction Surveys, e-mail comments to healthservices@cmich.edu or meeting with the appropriate University Health Services supervisor or the director.
	Patients are responsible for payment of the total amount of the charges for the care they receive at University Health Services.

3/26/02
revised September 2004