| 1. |
Who makes up your medical staff?
Our physicians are board certified family practice specialists.
They work in teams with a nurse practitioner or physician assistant also
fully qualified, licensed, and certified to provide primary care services. |
| 2. |
Can I be seen by the provider of my choice?
Yes. Specific requests can usually be accommodated. Students are encouraged to develop a relationship with the medical staff member with whom they feel comfortable to serve as their provider during the years they are at CMU.
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| 3. |
Are there charges for the services?
Yes. There are charges for most of the services that we provide. An office visit charge is usually between $45 and $90 depending on the level of service provided. Payment is not required on the date of service. Health Services charges are generally slightly below or very competitive with those in the local community.
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| 4. |
Where can I get answers to my questions about charges, billing,
insurance, and medical records?
See Billing & Insurance. If you need additional information, you may contact our Business Office, Foust 108, by stopping by or calling at (989) 774-3059. For general information (non-confidential), you may also e-mail:
healthservices@cmich.edu
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| 5. |
How do I make an appointment?
Just call (989) 774-5693 to schedule a same day or future date appointment. Making an appointment at a time convenient to your schedule will help to minimize waiting time and time away from classes and your other activities. Same day or next day appointments are usually available for acute illnesses. Bring your CMU ID card and your health insurance card when you sign in at Foust 200.
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| 6. |
Is walk-in service available?
Yes. Walk-in service is available in the Primary Care Suite of Health Services, Foust 202, for illnesses or injuries that require prompt attention. Walk-in patients are seen in order, based on the priority of their problem. You may call 774-6591 to talk with a registered nurse if you are uncertain about the urgency of your condition.
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| 7. |
Will my parents be notified if I visit Health Services?
The care you receive at Health Services is confidential. At age eighteen you are legally an adult and information about your care will not be released to anyone without your signed authorization, except as required by law. However, there may be times when you would like your provider to talk with parents and he/she will be glad to do that once you have signed an authorization allowing him or her to do so. We recommend that you review our Notice of Privacy Practices at www.hippa.cmich.edu for more detailed information.
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| 8. |
What if I need to be admitted to the hospital?
Your health care provider will discuss options with you and together you will decide on the best course of action, e.g., whether you will be hospitalized locally or at a facility closer to home or one where specific specialty care is available.
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| 9. |
What if I become ill or am injured at night or on the weekend when
Health Services is closed?
For life threatening emergencies dial 911 for CMU police and ambulance assistance. Emergency services are provided by the Central Michigan Community Hospital Emergency Room. There are two urgent care centers in the community with evening and weekend hours. Students living in the residence halls are encouraged to contact their residence hall assistant (RA/MAs) and residence hall directors (RHDs) when assistance is needed in seeking emergency care.
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| 10. |
What if I have to leave school for a few weeks for medical reasons?
If you have been seen at Health Services, we will notify the
Office of Student Life that you will be absent for a period of time
due to a valid medical problem and provide an estimated date
or your return to campus. This allows you to leave campus
without having to individually notify each professor when you are
most acutely ill. Specific information about your diagnosis will
not be released without your authorization. You will need to
contact your instructors when you return to campus to arrange
to make up any missed work. Only the instructor has the
authority to excuse your absence.
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| 11. |
If I miss a class because I don’t feel well but don’t think I am sick enough to have to see a doctor, can I still a get an excuse from Health Services to give my professor so I can make up the work?
No. It is our policy to not routinely provide written notes for students who miss class, even when they are seen at Health Services. You will need to talk to your professor and explain why you were not in class. Most faculty members understand that many minor illnesses can safely be managed with self-care at home and don’t require an office visit. In addition, professors and other students do not want to be exposed to coughs and colds that could make them sick as well. You are protecting them as well as taking care of yourself when you miss a class due to illness. Only the faculty member has the authority to allow you to make up missed work.
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| 12. |
Can I get my allergy shots at Health Services?
Yes. We require that you make an appointment with a Health Services medical staff member for an allergy review prior to receiving your first injection at Health Services. The allergy review allows us to become familiar with your health history and specific desensitization program. You will need to bring your antigen serum and the allergist’s instructions with you. We will refrigerate and store your serum for you at Health Services. For additional information, call (989) 774-6591.
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| 13. |
I am diabetic and need to know how to dispose of my insulin syringes, needles, and lancets when I am living in the residence hall.
Sharps disposal containers for used syringes, needles, and lancets are available from the Residence Hall Directors. When it is about two-thirds full, the container should be returned to the RHD for disposal at the bio-hazardous waste collection site for the residence hall complex. Sharps containers can also be purchased and disposed of at Health Services for students who live off campus. Call 774-4382 for additional information.
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| 14. |
Are pharmacy services available at Health Services?
We have pharmacists on duty in our pharmacy, Foust 106, to fill prescriptions from any licensed provider. Prescription refills can be prepared in advance and be ready to pick up at your convenience. You are not required to pay for your medications on the date of service. Call the Pharmacy at (989) 774-6590 to request a refill of a prescription. You can also order refills online at www.rxrefill.cmich.edu. Over the counter medications are also available.
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| 15. |
Can I use my prescription drug card at Health Services?
Health Services Pharmacy participates with most Blue Care Network plans, some Blue Cross Blue Shield drug plans, NPA, PAID, PCS, Medicaid (straight), and the CMU Student Health Insurance plans. We are steadily adding additional plans to our participation list. You must present your prescription drug plan card to the pharmacist before having the prescription filled. You are responsible for any co-payment or deductible amount. For information about whether your specific plan is covered, contact the Pharmacy at (989)774-6590.
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| 16. |
How do I arrange to have a prescription from my doctor or
pharmacy at home filled at Health Services?
You may bring the prescription to the Pharmacy, Foust 106, during normal hours of operation or have it transferred by phone or fax from your physician’s office or pharmacy at home. The Pharmacy hours are Monday-Friday, 8:00 am-5:30 pm during the regular academic year. Summer hours are 8:00 a.m.-5:00 pm, Monday-Friday. The Pharmacy phone number is (989) 774-6590; fax: (989) 774-6665.
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| 17. |
Are laboratory services available?
Yes. Our nationally accredited laboratory is staffed with a
medical technologist and medical laboratory technician who
perform many tests on site. Others are sent out to accredited reference labs. If your health insurance plan has special requirements regarding use of specific labs, you must inform the laboratory staff before you have the tests done.
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| 18. |
How long does it take to get test results back?
Many tests are completed and the results are back within an
hour or less. Others may take from a few days to a week or two
before the final reports are available. You will be informed of
when the results are expected before you leave the office on the
day they are done.
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| 19. |
Can I have lab work done that is ordered by my family physician or
specialist at home?
Yes. Contact the lab at (989) 774-6587 or stop by Foust 204 with your
orders to
make arrangements to have your outside lab
done at University Health Services. The results can be mailed,
called, or faxed to your physician.
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| 20. |
What if I need to have an x-ray taken?
University Health Services has an agreement with the local
radiology clinic to provide x-ray, ultrasound, and other diagnostic
imaging services for our patients. Transportation is provided to
the clinic from Health Services and back if needed.
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| 21. |
Can I update my immunizations at Health Services?
Yes. Our Immunization and Travel Health Clinic in Foust 202 can
provide any immunization that you need. TB skin testing is also
offered. For additional information, call the Immunization/Travel
Health Clinic at (989) 774-6591.
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| 22. |
Is there a student health insurance plan available?
Yes. CMU highly recommends that all students be covered by
health insurance. CMU sponsors as optional student health
insurance plan that meets most of the health care needs of most
students most of the time. CMU students, their spouses and
dependents are eligible to purchase the coverage. Information
about the plan for 2007-2008 will be available in our Business
Office, Foust 108, in August. A summary of the benefits and
exclusions and premium rates will be posted on this website and
brochures and application forms will also be available online at
www.firststudent.com.
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| 23. |
What else should I know about Health Services?
We encourage you to be an active partner in your health care. Do not
hesitate to talk to us about any questions or concerns you have about your
care. If you experience any unexpected change in your condition after you
have been seen at Health Services, please notify us promptly at (989) 774-6591 so
that any needed adjustment in your treatment plan can be made in a timely
manner.
University Health Services exists to meet the health care needs of CMU
students. If you have any comments to offer to help improve our services,
please fill out a Patient Satisfaction Survey at the time of your visit
and drop it in one of the comment boxes. You can also contact Health
Services Administration directly at (989) 774-3944, or e-mail us at:
healthservices@cmich.edu. We cannot resolve a problem
satisfactorily if we are not made aware of it when it occurs. Your input
is very important to us
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Open Monday-Friday 8am - 5pm, Foust Hall
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