Business Office Contact Information  (back to top of page)
The staff of University Health Services Business Office is ready to assist you with your questions and concerns related to medical billing, health insurance, and medical records. The Business Office is located in Foust 108 and is open Monday-Friday, 8:00 a.m. to 5:00 p.m. You can stop by or call them at 774-3059.

Privacy of Protected Health Information   (back to top of page)
All information in the medical record, including information about billing is confidential. Except as required or permitted by law, it will not be released to anyone without the patient’s authorization.

A Notice of Privacy Practices is offered to each patient at their first visit. It is also available on the CMU HIPAA website at: http://www.hipaa.cmich.edu/policies/HIPAA_NPP_Final_4-8-03.doc

Fees for Services  (back to top of page)
University Health Services operates on a fee for service basis. Charges are competitive with those in the local community and based on the same strict guidelines and coding systems as other health care organizations.

Office visit charges vary depending on whether the patient is new or established with our practice, the complexity of the problem, and the decision making involved. Pharmacy and laboratory fees are in addition to the office visit fee. Questions about fees for specific services can be answered by calling our Business Office at (989) 774-3059.

Payment for Services  (back to top of page)
Payment is not required on the date of service. However, patients who wish to do so may pay at the Health Services Business Office at the time of their visit by cash, check, money order, MasterCard, Visa, Discover Card or bank debit card. If payment in full is made on the date of service, no charges are placed on the patient’s CMU account.

If the patient does not pay at the time of the visit, there are two options available:

1) The total charges for the visit can be placed on the patient’s personal CMU account. The patient is responsible for payment of the total amount of charges by the posted due date on the monthly statement from CMU Receivable Accounting. Health Services charges appear as a line item on the statement as a “Health Services” charge and a total dollar amount. There is no information on the statement stating the diagnosis or the specific   services provided.

 2) The charges may be billed to the patient’s primary health insurance. (See Insurance Billing below.)

Insurance Billing  (back to top of page)
University Health Services will bill the patient’s primary health insurance plan if the patient provides current insurance coverage information (insurance card or photocopy of it) and signs an authorization at the time of the visit to allow us to do so. An itemized statement, suitable for submission to a secondary carrier, is available upon request from the Business Office, Foust 108.

University Health Services participates with Michigan Blue Cross Blue Shield (BCBS) traditional plans, BCBS PPO (including CMU Community Blue PPO), MESSA traditional, Medicare, Medicaid straight, Tri Care (US Military) standard, and the CMU Student Health Insurance plan.

We do not participate with Blue Preferred Trust or BCBS Informed Choice Plan. Although we do not participate with the CMU Faculty MESSA Tri Med Point of Service (POS) plan, it does allow faculty members to be seen at Health Services for a 10% co-pay and no deductible. To receive the $5.00 In-Network co-pay, the faculty member would need to obtain an authorization from their primary care physician to have the care provided at Health Services. CMU students enrolled in other MESSA TriMed POS plans may have co-pays and deductibles for going out of network to be seen at Health Services.

The patient remains responsible for payment of any co-pays or deductibles required by the health insurance plan.

Managed Care Plans: HMOs and PPOs  (back to top of page)
Patients enrolled in an HMO, PPO, or POS plan who wish to have their plan pay for the care provided at University Health Services must contact their plan’s service representative or their primary care physician about authorization for non-emergency out-of-network care, prior to being seen at University Health Services. If authorization is denied by the insurance carrier, the patient can still be seen at University Health Services on a fee for service basis.